![]() ![]() Google Location logo, Computer Icons Email address Email address, location logo, angle, text png 1600x1600px 29.5KB.ASEAN flag, Flag of the Association of Southeast Asian Nations Vietnam Philippines Organization, asean, text, logo png 1721x1080px 277.67KB.Computer keyboard Logitech Logo Headphones, marketplace, electronics, text png 2587圆50px 35.47KB. ![]() FireTV Television Amazon Alexa Amazon Fire TV Stick (2nd Generation), electronics, electronic Device png 600x719px 131.07KB.Computer mouse Computer keyboard Logitech Logo Remote Controls, Computer Mouse, electronics, text png 825x700px 200.62KB.Remote Controls Logitech Harmony Universal remote Television, tv remote control, touchscreen, logitech png 652x560px 40.83KB.Computer keyboard Logitech Headphones Logo, güneş, electronics, text png 2587圆50px 70.66KB.Amazon Alexa Amazon Echo Logo Brand, company, text png 2085x772px 130.9KB.Remote Controls Universal remote Smart TV Android Electronics, android, television, electronic Device png 440x814px 137.71KB.amazon alexa logo, Amazon Echo Show Amazon Alexa Voice command device, amazon, blue, text png 2940x1375px 32.4KB.We are done with Elements massage.Non-commercial use, DMCA Contact Us Relevant png images We are so absolutely frustrated and they never seem to be sorry for their mess ups or even care about all the inconveniences and miscommunication. They admit that the front desk person incorrectly charged him (shocker) but that he only had a credit for a 60 minute massage so they would charge him for the extra 30 minutes! The person who booked him SPECIFICALLY told him he had a 90 minute credit which was the only reason he booked a 90 minute. He then had to take time out of his busy work day to call them. He went and had his massage this weekend only to see later that he was charged for a full 90 minute massage which we were told he had a full credit for. We had hoped to at least have a decent experience for our last time but of course not!!! After his previous massage, my husband booked his last 90 minute massage because that is what the front desk person told him he had available for credit. We had already cancelled and had one last massage to use. We were trying to use up the last of our credits. They didn't even try to make us feel better or even seemed sorry at all, they just said, oh well she gave you the wrong information. We specifically asked that when we cancelled and signed the paperwork and again we were told incorrect information so we had to have another month of charges. We call and the person at the front said we needed to cancel by a certain date in order to not get charged. Surprise, surprise, the very next month WE GET CHARGED AGAIN. We specifically asked in person after we signed the paperwork if we would be charged again, she promised us no we would not have any more charges. We called and asked about the process for cancelling, we were told we just needed to come in anytime and sign paperwork. They made it soooooo difficult! Again, we were given completely wrong information by the incompetent front desk staff. After many many frustrating experiences, we finally decided to cancel our long time membership. We waited and waited, we're 5+ minutes past our appointment times and suddenly we get a phone call from the front desk asking where we are because we are late for our appointment - WE WERE LITERALLY SITTING IN THEIR WAITING ROOM AND THEY HAD CHECKED US IN. Once, we checked in and got brought to the waiting room, we are ALWAYS early for our appointments. The front desk staff regularly misinforms us about how many massages we have left to use and we end up being told we have credits and then get charged later. However, the front desk staff is absolutely incompetent and we ended up cancelling our long time membership because we are so fed up with them giving us wrong information, incorrectly charging our credit card, and promising us one thing and going back on it later. She is kind, personable, and does wonderful work. It pains me to leave such a low rating because our massage therapist Christina is the absolute BEST.
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